IRIS Technology Solutions Complaints Channel

In accordance with the provisions of Law 2/2023 of 20 February, which regulates the protection of individuals who report breaches of regulations and combat corruption, companies are obliged to safeguard those individuals who, in the work or professional context, discover serious or very serious breaches of a criminal or administrative nature and report them through the procedures established in the aforementioned law. In accordance with these provisions, IRIS Technology Solutions makes this Complaint Channel available to those who consider it appropriate. This channel provides a safe way to report any action contrary to the law, as well as to the principles and values set out in our Code of Ethics.

It also allows you to report possible cases of workplace or sexual harassment, as well as to raise concerns or doubts about applicable policies and regulations. IRIS Technology Solutions’ corporate culture is based on principles of ethical behaviour, transparency and adherence to both current legislation and internal regulations. These values guide all IRIS Technology Solutions employees in their actions. With the commitment to foster a culture of integrity and compliance, the company makes this Complaint Channel available to its employees, suppliers, business partners and other third parties with whom it has or has had professional relations, promoting a culture of communication when irregular conduct is detected. The confidentiality of all communications is ensured, providing the option to report irregularities anonymously, in accordance with the laws in force, and retaliation against good faith informants is strictly prohibited.

The Complaint Channel is managed by IRIS Technology Solutions using the Ithikios platform, owned by Digital Products Development S.L., a company specialising in providing internal complaint channel management systems for companies. Digital Products Development S.L. has a contractual relationship with IRIS Technology Solutions for the purpose of receiving, storing and sending communications to the company’s Compliance team. Ithikios guarantees security and confidentiality for the purpose of the contracted processing.

AREAS OF APPLICATION OF THE COMPLAINT CHANNEL

• What types of complaints can be made?

Employees, suppliers, business partners and third parties linked to IRIS Technology Solutions can use the Complaint Channel to report any action that may constitute a violation of current legislation, our Code of Ethics or other internal regulations. In particular, serious or very serious ethical, criminal and administrative violations, as well as any doubts or queries related to them, must be reported through this channel.

This channel should not be used for labour complaints, personal disputes between the complainant and another person, complaints related to non-payment, emergencies, rumours, emergency situations requiring immediate action.

CONFIDENTIALITY AND INFORMANT PROTECTION

Anonymity is guaranteed for those who prefer not to reveal their identity when making a report, unless the reported event is to be pursued through legal proceedings. The company has implemented computer security measures to ensure that the identity of anonymous informant remains hidden.

IRIS Technology Solutions will not proactively attempt to discover the identity of such informants, regardless of the channel used. However, it is recommended that informants identify themselves to facilitate the investigation. The identity of named informants will be treated with the utmost confidentiality.

PROCESSING THE COMPLAINT

The IRIS Technology Solutions Complaint Channel can be accessed through the following link.

The Complaint Channel is also available on the IRIS Technology Solutions website, in the footer. The person responsible for managing the Complaint Channel is the deputy director, Joan Puig.

To create a complaint, go to the website and click on the link indicated above. The channel offers three main sections: ‘Report problem’ to report complaints, ‘Consult incident status’ to check the status of a complaint by means of a communication code and an access code that is provided at the end of the communication of the complaint, and ‘Frequently asked questions’ that addresses common doubts about the channel.

Complaints can be made via the web or entered manually from the management backoffice (for those complaints that are received on paper or in a face-to-face meeting). The complaint process has a defined timeframe:

• Acceptance of the communication: 7 days from receipt.
• Completion of the investigation – Resolution of queries: 3 months from acceptance.

Possibility of extending the period to 3 more months in justified cases.